Company
Questionaire Result
Leth Suez Transit has asked Masters to rate our performance. Below are their replies
in %.
2010 Poll, first half (1.jan.2010 - 30.jun.2010):
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YES
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NO
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N/A
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Blank
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1.
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Were you properly contacted on arrival at the Suez Canal?
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98,6
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1,1
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0,0
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0,4
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2.
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Was preliminary information provided by telex or radio coms.adequate?
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98,6
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0,7
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0,4
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0,4
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3.
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Were all transit documents adequately prepared?
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98,6
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1,1
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1,4
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0,7
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4.
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Was the boarding representative well informed about local regulations?
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96,8
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1,1
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1,4
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0,7
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5.
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Were you kept informed about changes to your vessel's transit schedule?
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87,3
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3,2
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8,5
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1,1
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6.
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Were you actively assisted with all matters relating to the speedy transit of your
vessel?
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95,4
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0,7
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3,2
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0,7
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7.
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Were joining/leaving crew members met and assisted adequately to join/leave the
vessel smoothly and on schedule?
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39,9
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1,4
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58,3
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0,4
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8.
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Were details of spare part(s) deliveries clearly advised to you and your instructions,
subject to local restrictions, actioned to your satisfaction?
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52,3
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2,1
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44,5
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1,1
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9.
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Were you satisfied with the attitude and the professionalism of the boarding representative?
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96,1
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0,7
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0,4
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2,8
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9a.
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Were you satisfied with the attitude and the professionalism of the boarding representative?
(Rated 1-10)
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Avg. rating 8,8 280 ratings
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9b.
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Did the boarding clerk Wear a life jacket, ID card and our corporate outfit?
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94,7
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2,5
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0,7
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2,1
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10.
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Were you requested to give an excessive number of "gifts" to any of the Agent's
or Suez Canal Authority personnel? Please state the name(s) and positions(s) of
the person(s) who received the gifts.
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30,7
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60,1
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5,3
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3,9
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How do you rate our service on a scale from 1 (poor) to 10 (very good)?
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Average
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8,7829
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Replies:
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281
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2009 Poll (1.jan.2009 - 31.dec.2009):
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YES
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NO
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N/A
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Blank
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1.
|
Were you properly contacted on arrival at the Suez Canal?
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97,6
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1,3
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0,0
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1,1
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2.
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Was preliminary information provided by telex or radio coms.adequate?
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97,9
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1,3
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0,2
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0,6
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3.
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Were all transit documents adequately prepared?
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96,5
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1,9
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0,2
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1,4
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4.
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Was the boarding representative well informed about local regulations?
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97,9
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1,0
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0,3
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0,8
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5.
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Were you kept informed about changes to your vessel's transit schedule?
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90,5
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2,4
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6,2
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1,0
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6.
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Were you actively assisted with all matters relating to the speedy transit of your
vessel?
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97,6
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0,8
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0,8
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0,8
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7.
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Were joining/leaving crew members met and assisted adequately to join/leave the
vessel smoothly and on schedule?
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40,1
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0,6
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58,5
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0,8
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8.
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Were details of spare part(s) deliveries clearly advised to you and your instructions,
subject to local restrictions, actioned to your satisfaction?
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53,6
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1,9
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43,6
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1,0
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9.
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Were you satisfied with the attitude and the professionalism of the boarding representative?
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98,3
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1,0
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0,0
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0,8
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9a.
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Were you satisfied with the attitude and the professionalism of the boarding representative?
(Rated 1-10)
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Avg. rating 8,8 602 ratings
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9b.
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Did the boarding clerk Wear a life jacket, ID card and our corporate outfit?
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91,7
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7,0
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0,5
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0,8
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10.
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Were you requested to give an excessive number of "gifts" to any of the Agent's
or Suez Canal Authority personnel? Please state the name(s) and positions(s) of
the person(s) who received the gifts.
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5,7
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89,2
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2,7
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2,4
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How do you rate our service on a scale from 1 (poor) to 10 (very good)?
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Average
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8,8989
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Replies:
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623
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2008 Poll (1.jan.2008 - 31.dec.2008):
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YES
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NO
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N/A
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Blank
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1.
|
Were you properly contacted on arrival at the Suez Canal?
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98,5
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1,2
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0,0
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0,2
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2.
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Was preliminary information provided by telex or radio coms.adequate?
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98,0
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1,6
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0,0
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0,4
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3.
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Were all transit documents adequately prepared?
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97,5
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2,0
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0,0
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0,4
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4.
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Was the boarding representative well informed about local regulations?
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95,9
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2,6
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1,1
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0,4
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5.
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Were you kept informed about changes to your vessel's transit schedule?
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87,2
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3,5
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8,8
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0,6
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6.
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Were you actively assisted with all matters relating to the speedy transit of your
vessel?
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94,6
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1,2
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3,7
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0,4
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7.
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Were joining/leaving crew members met and assisted adequately to join/leave the
vessel smoothly and on schedule?
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32,6
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1,2
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65,7
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0,4
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8.
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Were details of spare part(s) deliveries clearly advised to you and your instructions,
subject to local restrictions, actioned to your satisfaction?
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46,8
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1,8
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51,1
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0,3
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9.
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Were you satisfied with the attitude and the professionalism of the boarding representative?
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95,5
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2,6
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0,8
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1,1
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9a.
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Were you satisfied with the attitude and the professionalism of the boarding representative?
(Rated 1-10)
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Avg. rating 8,6 320 ratings
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9b.
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Did the boarding clerk Wear a life jacket, ID card and our corporate outfit?
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58,0
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14,9
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0,8
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26,4
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10.
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Were you requested to give an excessive number of "gifts" to any of the Agent's
or Suez Canal Authority personnel? Please state the name(s) and positions(s) of
the person(s) who received the gifts.
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30,6
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59,8
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5,5
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4,1
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How do you rate our service on a scale from 1 (poor) to 10 (very good)?
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Average
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8,872
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Replies:
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913
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2007 Poll (1.jan.2007 - 31.dec.2007):
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YES
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NO
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N/A
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Blank
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1.
|
Were you properly contacted on arrival at the Suez Canal?
|
98,4
|
0,8
|
0,0
|
0,9
|
|
|
2.
|
Was preliminary information provided by telex or radio coms.adequate?
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96,2
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2,8
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0,0
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1,0
|
|
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3.
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Were all transit documents adequately prepared?
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97,0
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1,4
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0,3
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1,4
|
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4.
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Was the boarding representative well informed about local regulations?
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95,2
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2,5
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1,3
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1,0
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5.
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Were you kept informed about changes to your vessel's transit schedule?
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82,4
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3,0
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13,1
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1,4
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6.
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Were you actively assisted with all matters relating to the speedy transit of your
vessel?
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92,4
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1,1
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5,3
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1,1
|
|
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7.
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Were joining/leaving crew members met and assisted adequately to join/leave the
vessel smoothly and on schedule?
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25,4
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1,4
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72,1
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1,1
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8.
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Were details of spare part(s) deliveries clearly advised to you and your instructions,
subject to local restrictions, actioned to your satisfaction?
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43,9
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2,3
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52,6
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1,3
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9.
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Were you satisfied with the attitude and the professionalism of the boarding representative?
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96,0
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1,3
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0,8
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2,0
|
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10.
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Were you requested to give an excessive number of "gifts" to any of the Agent's
or Suez Canal Authority personnel? Please state the name(s) and positions(s) of
the person(s) who received the gifts.
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44,2
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43,1
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6,2
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6,4
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How do you rate our service on a scale from 1 (poor) to 10 (very good)?
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Average
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8,82
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Replies:
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661
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2006 Poll (1.jan.2006 - 31.dec.2006):
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YES
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NO
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N/A
|
Blank
|
|
|
1.
|
Were you properly contacted on arrival at the Suez Canal?
|
96,6
|
2,5
|
0,0
|
0,9
|
|
|
2.
|
Was preliminary information provided by telex or radio coms.adequate?
|
96,2
|
2,6
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0,0
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1,2
|
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3.
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Were all transit documents adequately prepared?
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97,9
|
0,9
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0,0
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1,2
|
|
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4.
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Was the boarding representative well informed about local regulations?
|
94,5
|
2,9
|
1,2
|
1,4
|
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5.
|
Were you kept informed about changes to your vessel's transit schedule?
|
78,9
|
4,0
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15,3
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1,8
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6.
|
Were you actively assisted with all matters relating to the speedy transit of your
vessel?
|
91,9
|
3,7
|
3,2
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1,2
|
|
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7.
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Were joining/leaving crew members met and assisted adequately to join/leave the
vessel smoothly and on schedule?
|
24,3
|
1,2
|
73,4
|
1,1
|
|
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8.
|
Were details of spare part(s) deliveries clearly advised to you and your instructions,
subject to local restrictions, actioned to your satisfaction?
|
36,8
|
2,8
|
59,1
|
1,4
|
|
|
9.
|
Were you satisfied with the attitude and the professionalism of the boarding representative?
|
94,6
|
3,2
|
0,6
|
1,5
|
|
|
10.
|
Were you requested to give an excessive number of "gifts" to any of the Agent's
or Suez Canal Authority personnel? Please state the name(s) and positions(s) of
the person(s) who received the gifts.
|
43,3
|
43,6
|
4,3
|
8,7
|
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How do you rate our service on a scale from 1 (poor) to 10 (very good)?
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Average
|
8,64
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Replies:
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653
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2005 Poll (1.jan.2005 - 31.dec.2005):
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YES
|
NO
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N/A
|
Blank
|
|
|
1.
|
Were you properly contacted on arrival at the Suez Canal?
|
97,6
|
2,4
|
0,0
|
0,0
|
|
|
2.
|
Was preliminary information provided by telex or radio coms.adequate?
|
97,8
|
1,9
|
0,1
|
0,1
|
|
|
3.
|
Were all transit documents adequately prepared?
|
97,3
|
2,3
|
0,3
|
0,1
|
|
|
4.
|
Was the boarding representative well informed about local regulations?
|
95,0
|
3,5
|
0,8
|
0,7
|
|
|
5.
|
Were you kept informed about changes to your vessel's transit schedule?
|
79,1
|
5,6
|
14,6
|
0,7
|
|
|
6.
|
Were you actively assisted with all matters relating to the speedy transit of your
vessel?
|
93,6
|
3,0
|
2,7
|
0,7
|
|
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7.
|
Were joining/leaving crew members met and assisted adequately to join/leave the
vessel smoothly and on schedule?
|
22,4
|
1,5
|
75,6
|
0,5
|
|
|
8.
|
Were details of spare part(s) deliveries clearly advised to you and your instructions,
subject to local restrictions, actioned to your satisfaction?
|
36,7
|
2,4
|
60,4
|
0,4
|
|
|
9.
|
Were you satisfied with the attitude and the professionalism of the boarding representative?
|
94,9
|
3,8
|
1,1
|
0,3
|
|
|
10.
|
Were you requested to give an excessive number of "gifts" to any of the Agent's
or Suez Canal Authority personnel? Please state the name(s) and positions(s) of
the person(s) who received the gifts.
|
41,3
|
46,3
|
5,4
|
6,9
|
|
|
|
|
|
|
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|
How do you rate our service on a scale from 1 (poor) to 10 (very good)?
|
Average
|
8,59
|
Replies:
|
738
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